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Your privacy is extremely important to us. As such we've generated
this privacy statement to help you understand our policies.
We never request personal information, however, HP does according the policy listed below (from the HP web site).
HP and its subsidiaries respect your privacy and are committed
to protecting it. HP provides this Privacy Statement to inform
can make about the way your information is collected online and
how that information is used. We've structured our websites so
that, in general, you can visit HP on the Web without identifying
yourself or revealing any personal information. We make this notice
readily available on our home page and at the bottom of every HP
Web page. Some HP Web pages are P3P-enabled,
which allows you additional control over your personal information.
HP is a founding sponsor of the Council of Better Business Bureau's BBBOnLine Privacy
Program, the "gold standard" for privacy certification. HP privacy practices
meet the requirements of the Privacy Program and we are proud to display the
BBBOnLine Privacy Seal.
HP has also self-certified its privacy practices as consistent
with U.S.-E.U. Safe Harbor principles: Notice, Choice, Onward Transfer,
Access and Accuracy, Security, and Oversight/Enforcement. More
information about the U.S. Department of Commerce Safe Harbor Program
can be found at http://www.export.gov/safeharbor/.
covered by this privacy statement
of information we collect
we use your information
we share your information with
privacy preferences and opting out
information and third-party companies
to and accuracy of your information
your information secure
to this Statement
1. Sites covered by this Privacy Statement
This Privacy Statement applies to all HP.com-owned websites and domains, and
our wholly owned subsidiaries ("HP websites.")
Links to non-HP websites
The HP websites may provide links to third-party websites for your convenience
and information. If you access those links, you will leave the HP website. HP
does not control those sites or their privacy practices, which may differ from
HP's. We do not endorse or make any representations about third-party websites.
The personal data you choose to give to unrelated third parties is not covered
any company before submitting your personal information. Some third-party companies
may choose to share their personal data with HP; that sharing is governed by
2. Types of information we collect
This Privacy Statement covers personal information, non-personal data collection
and aggregate reporting.
is information that is associated with your name or personal identity. HP
uses personal information to understand better your needs and interests and
to provide you with better service. Once you choose to provide us with personal
information, you can be assured it will be used only to support your customer
relationship with HP. We take seriously the trust you place in us. HP will
not sell, rent or lease your personal information to others.
On some HP websites, you can order products or services, apply for instant
credit, request information, subscribe to marketing or support materials,
register yourself or your HP products, or apply for a job at HP. The types
of personal information you provide to us on these pages may include name,
address, phone number, e-mail address, user IDs and passwords, billing and
transaction information, credit card information, contact preferences, educational
and employment background, and job interest data. If you apply for instant
credit, we will ask you to provide additional information such as salary,
social security number and banking information. This information will be
used by our financial services providers in determining whether to extend
To personalize our websites, services or communications and improve our products
and services, we may also ask you to provide us with information regarding
your personal or professional interests, demographics, and experiences with
our products or services. Providing this additional information is optional.
is data about usage and service operation that is not associated with a specific
personal identity. HP collects and analyzes non-personal information to evaluate
how visitors use the HP websites.
Non-personal data we collect may include the pages visited on the HP websites,
unique URLs1 visited
within HP.com, browser type and IP2 address.
Most non-personal data is collected via cookies or other analysis technologies.
analysis and personalization services. HP also places ads on other websites
3. Children's privacy
HP is committed to protecting the privacy needs of children and we encourage
parents and guardians to take an active role in their children's online activities
and interests. HP does not knowingly collect information from children under
the age of 13 and HP does not target its websites to children under 13.
4. How we use your information
HP uses your personal information to provide you with services and to help us
better understand your needs and interests. Specifically, we use your information
to help you complete a transaction or order, to communicate with you, to provide
service and support, to update you on services and benefits, to personalize promotional
offers and to personalize some HP websites. Occasionally we may also use your
information to contact you for market research regarding HP products or services.
We will give you the opportunity to choose your privacy preferences regarding
such communications (see section 7, "Your privacy preferences and opting out").
Credit card information is used only for payment processing and fraud prevention.
Sensitive personal information is collected only to facilitate our financial
service providers' credit decisions and will be shared with them only with your
permission. Credit card information and sensitive personal data are not used
for any other purpose by our financial services providers or HP and will not
be kept longer than necessary for providing the services, unless you ask us to
retain your credit card information for future purchases.
In order to offer you a more consistent and personalized experience in your interactions
with HP, information collected through one HP service may be combined with information
obtained through other HP services.
HP is a global organization, with legal entities, business processes, management
structures, and technical systems that cross borders. Our privacy practices are
designed to provide protection for your personal information, all over the world.
We may share your personal information within HP and transfer it to countries
in the world where we do business. Some countries may provide less legal protection
for your information. In such countries HP will still handle information in the
manner we describe here.p
Non-personal data is aggregated for reporting about HP website usability, performance
and effectiveness. It is used to improve the customer experience, usability and
5. Who we share your information with
HP will not sell, rent or lease your personal information to others. HP will
not share your personal information with third parties except in responding to
your requests for products or services. Your permission will be requested when
you submit your information. HP shares customer information across companies
working on our behalf and HP-owned business entities, but only as described above
in "How we use your information."
HP contracts with third-party service providers and suppliers to deliver complete
products, services and customer solutions described in "How we use your information." Suppliers
and service providers are required to keep confidential the information received
on behalf of HP and may not use it for any purpose other than to carry out the
services they are performing for HP. These service providers may change or we
may contract with additional service providers to better accommodate our customers.
HP will not share personal information with any other third parties without your
permission, unless to: (i) respond to duly authorized information requests of
governmental authorities; (ii) comply with any law, regulation, subpoena, or
court order, (iii) help prevent fraud or to enforce or protect the rights and
properties of HP or its subsidiaries; or (iv) to protect the personal safety
of HP employees and third parties on HP property.
Circumstances may arise where, whether for strategic or other business reasons,
HP decides to sell, buy, merge or otherwise reorganize businesses in some countries.
Such a transaction may involve the disclosure of personal information to prospective
or actual purchasers, or receiving it from sellers. It is HP’s practice
to seek appropriate protection for information in these types of transactions.
6. Your choices
HP gives you the choice of receiving a variety of information that complements
our products and services. You can subscribe to receive certain product- and
service-specific information and HP-wide marketing communications. HP-wide communications
may include new product information, special offers, or an invitation to participate
in market research. We give you a choice regarding delivery of HP-wide communications
by postal mail, e-mail and telephone. You can make or change your choices at
the data collection point or through HP Passport (HP's proprietary online customer
registration tool, available only in the United States). Please refer to section
7 for further instructions. We will make every effort to honor your preferences.
This option does not apply to communications for the purpose of administering
order completion, contracts, support, product safety warnings or driver updates.
7. Your privacy preferences and opting out
HP will not use your personal information for a different purpose than the one
stated when you provided your data. Examples of unrelated uses include sending
communications about special offers, product information, and marketing messages.
You can, however, choose to receive these types of non-subscription communications
by following the instructions below.
In the U.S.:
You can make your choice regarding these communications by using HP Passport
to set your privacy preferences, which are applicable across all HP websites.
Outside the U.S.:
Please specify your privacy preferences by writing to the HP
Privacy Office - be sure to provide your name, e-mail and postal address
in all correspondence.
To opt-out of receiving communications you have expressly requested (such as
e-mail newsletters, software updates, etc.), use any of the following methods:
- Select the e-mail "opt-out" or "unsubscribe" link, or follow the opt-out
instructions included in each subscription communication
- Return to the Web page(s) where you originally registered your preferences
and follow the opt-out instructions
- Write to the HP
Privacy Office - be sure to provide your name, e-mail and postal address,
and relevant information about your HP subscriptions and registrations
8. Your information and third-party companies
Certain HP services are linked with those from unrelated third-party companies,
some which offer you the option to share with both HP and the third party personal
data you provide. Examples include the ability to register software products
from multiple vendors from a single HP Web page, to request communications from
HP marketing or solution partners, or to enable order completion through a reseller.
We will not share your personal information with those third-party companies
unless you make that choice.
9. Access to and accuracy of your information
HP strives to keep your personal information accurate. We have implemented technology,
management processes and policies to maintain customer data accuracy. We will
provide you with access to your information, including making reasonable effort
to provide you with online access and the opportunity to change your information.
To protect your privacy and security, we will also take reasonable steps to verify
your identity, such as a password and user ID, before granting access to your
data. Certain areas of HP's websites may limit access to specific individuals
through the use of passwords and other personal identifiers.
The most effective way to view and change your personal information is to return
to the Web page where you originally submitted your data and follow the instructions
on that Web page or use HP Passport.
10. Keeping your information secure
HP is committed to protecting the information you provide us. To prevent unauthorized
access or disclosure, to maintain data accuracy, and to ensure the appropriate
use of the information, HP has in place appropriate physical and managerial procedures
to safeguard the information we collect.
We use Secure Sockets Layer (SSL) encryption when collecting or transferring
sensitive data such as credit card information. SSL encryption is designed to
make the information unreadable by anyone but us. This security measure is working
when you see either the symbol of an unbroken key or closed lock (depending on
your browser) on the bottom of your browser window.
Credit card numbers are used only for processing payment and are not used for
other purposes. As part of real-time payment processing, HP subscribes to a fraud
management service. This service gives you and HP an extra level of security
to guard against credit card fraud to protect your financial data.
11. Changes to this Statement
If there are updates to the terms of HP's Online Privacy Statement, we will post
those changes and update the revision date in this document, so you will always
know what information we collect online, how we use it, and what choices you
have. For material changes to this Statement, HP will provide notification to
12. Contacting us
please send them to the HP
Privacy Office or write to us at the following address:
HP Privacy Mailbox
20555 SH 249
Houston, Texas 77070